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Privacy notice and account-data practices

Q: Can I request a correction if my registered phone number is wrong?

Yes. Contact live chat or email privacy@819kiss.com with your account email and the correct phone number. We verify your identity, update the record and send a confirmation SMS to the new number. The change takes effect immediately for withdrawal alerts.

We collect account registration details, deposit and withdrawal records, session logs and device identifiers to operate your wallet, verify payouts and keep the lobby secure.

Account registration & verificationPayment records via Touch 'n Go, GrabPay, Boost dan FPXSession logs & device dataData retention & deletion rightsCookie notice & third-party analytics

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Who this notice applies to and where we operate

819kiss Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy notice covers all 819kiss accounts registered in supported regions where local law permits online gaming. We process account data, payment instructions via Touch 'n Go, GrabPay, Boost dan FPX, and session activity in accordance with the data-protection rules of the jurisdiction where your account

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was opened. Certain features, including live-table streaming and real-money wagers, are restricted outside those jurisdictions. If you access the lobby from a location where online gaming is prohibited, we reserve the right to suspend your account and void any pending transactions. Data handling for marketing communications,
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third-party analytics and session cookies follows industry standards; you may opt out of promotional messages at any time. Withdrawal verification, anti-fraud screening and account-security logs are maintained for the period required by financial regulations, typically three to seven years depending on transaction type. For detailed information
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on retention schedules, third-party processors or your rights under local data-protection law, contact our support team using the channels below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach our privacy and account-data team

Team online

Live chat

Open the chat bubble in the bottom corner of any lobby page and select 'Account & Privacy'. Our team answers questions about data access, correction requests and account closure from 09:00 to 01:00 Malaysia time, seven days a week.

Email support

Send your request to [email protected] with your registered account email and a brief description. Include 'Data Access Request' or 'Account Deletion' in the subject line so we route it correctly. Expect a reply within two business days.

Account settings

Log into your account, tap the gear icon and scroll to 'Privacy & Data'. Download a copy of your account history, update your contact preferences, or submit a deletion request directly from that page without waiting for a support agent.

DATA PRACTICES

How we handle your information and protect your account

What we collect

Registration forms capture your email, phone number and date of birth for identity verification. Each deposit via Touch 'n Go, GrabPay, Boost or FPX generates a payment record with timestamp, amount and transaction reference. Session logs store your IP address, device type and pages visited inside the lobby.

Why we collect it

Account data lets us verify withdrawals, detect duplicate registrations and comply with anti-fraud regulations. Payment records reconcile your wallet balance and provide transaction history when you request a statement. Session logs help us troubleshoot login issues and block automated bots.

Who sees it

Our support and finance teams access account records to process withdrawals and answer your questions. Payment processors receive transaction instructions but never see your full account history. We do not sell or share personal information with advertisers or unrelated third parties.

Cookies and analytics

We use session cookies to keep you logged in and functional cookies to remember your language preference. Third-party analytics tools track page views and lobby navigation to improve the site layout. You can disable non-essential cookies in your browser settings without losing access.

How long we keep it

Active-account records remain available while your account is open. After closure, payment records are archived for seven years to meet financial regulations, then permanently deleted. Session logs and device identifiers are purged after ninety days unless flagged for fraud investigation.

Your rights

Request a copy of your account data at any time via the privacy contact paths above. Ask us to correct an error in your registration details or phone number. Close your account and request deletion; we remove personal identifiers within thirty days once outstanding balances are settled.

Privacy and data-access answers

Yes. Log into your account, open the wallet tab and click 'Export Transaction History' at the bottom. Choose a date range and we generate a CSV file with timestamps, amounts, payment methods and transaction references for every deposit and withdrawal.

Click the 'Unsubscribe' link at the bottom of any promotional email, or log into your account settings, go to 'Communication Preferences' and uncheck 'Marketing Messages'. Account-security alerts and withdrawal confirmations will still reach you because they are transactional, not promotional.

We remove your email, phone number and login credentials within thirty days after you close the account. Payment records are archived in anonymised form for seven years to comply with financial regulations, then deleted. Session logs and device identifiers are purged after ninety days.

We share transaction instructions with Touch 'n Go, GrabPay, Boost and FPX to process deposits and withdrawals, but they receive only the amount, currency and payment reference — not your full account history. We do not sell personal data or share it with advertisers.

Yes. Contact live chat or email [email protected] with your account email and the correct phone number. We verify your identity, update the record and send a confirmation SMS to the new number. The change takes effect immediately for withdrawal alerts.

Session cookies keep you logged in; functional cookies remember your language and layout preferences. Analytics cookies track page views to improve the lobby design. You can disable analytics and functional cookies in your browser settings; session cookies are required to access your account.

The complete privacy policy, including definitions of personal data, data controller and data subject, is linked in the footer of every lobby page. For specific questions about retention periods, third-party processors or your rights under local data-protection law, contact our privacy team using the paths above.

Privacy notice and account-data practices

Reach our privacy and account-data team

Live chat

Email support

Account settings

How we handle your information and protect your account

What we collect

Why we collect it

Who sees it

Cookies and analytics

How long we keep it

Your rights

Privacy and data-access answers

01 Can I download a record of all my deposits and withdrawals?

02 How do I stop receiving promotional emails?

03 What happens to my data if I close my account?

04 Does 819kiss share my information with third parties?

05 Can I request a correction if my registered phone number is wrong?

06 How does 819kiss use cookies and can I turn them off?

07 Where can I read the full privacy policy with legal definitions?

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